Customer Support Executive
About The Role
We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support.
Responsibilities
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Experience
A minimum of 1-3 years’ experience.
Requirements:
Excellent interpersonal and written, and oral communication skills.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Education:
A bachelor’s degree in administration or a related field.
Salary:
As per industry standards.
